Industry expert and Retailworks founder and president weighs in on experiential retail's growing role in luxury store success
One of the biggest stories in luxury retail is unfolding right now. Saks Global has emerged from Chapter 11 bankruptcy as Exemplar Luxury Group, a restructured company uniting Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman under one roof with a renewed focus on the customer experience.
JCK, the jewelry industry’s leading trade publication, turned to Retailworks founder and president Lyn Falk for her perspective. Lyn’s insight speaks to something independent retailers know intuitively but don’t always have the language to articulate: the store environment itself has become a competitive advantage.
What does this mean for your business? Read the full article on JCK to find out.
